Free Shipping Across the U.S. — No Minimum
At drpenusastore.com, we aim to provide a transparent, reliable, and secure shopping experience for our customers. This Shipping Policy explains our shipping practices, estimated delivery times, tracking, address changes, and customs and import responsibilities.
We ensure that every order is securely prepared for shipment, with tracking information provided once available.
Order Processing: Orders are generally processed within 1–2 business days after payment is successfully confirmed.
Weekends and Holidays: Orders placed on weekends or public holidays will generally be processed on the next business day.
Processing times may occasionally be affected by order volume, payment verification, product availability, or public holidays.
All orders are fulfilled from our international warehouse in Shenzhen, China and shipped directly to customers in the United States and other supported destinations.
Order Processing Time: 1–2 business days. This is the time required to prepare and pack your order before shipment.
Transit / Shipping Time: Typically 8–15 business days after the order leaves our warehouse.
Total Estimated Delivery Time: Approximately 9–17 business days from the date your order is placed.
Delivery times may vary depending on the destination, courier operations, weather conditions, customs clearance, peak shopping periods, or other circumstances outside our reasonable control.
You will receive tracking information once your order has shipped.
Delivery times are estimates only and are not guaranteed unless otherwise expressly stated.
United States: Free standard shipping is available on eligible orders shipped within the United States.
International Orders: Shipping availability and any applicable shipping charges for other supported destinations will be displayed at checkout.
Any shipping charges shown at checkout will be confirmed before you complete your purchase.
For orders shipped to the United States or other international destinations, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and applicable local regulations.
Unless expressly stated otherwise at checkout, any customs duties, import taxes, or similar charges assessed by local authorities or carriers are the responsibility of the customer.
Customs clearance procedures may occasionally cause delivery delays beyond our estimated shipping time.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking information.
Tracking updates may take some time to appear after the shipping confirmation is issued.
You may track your shipment through the applicable carrier's tracking service.
Registered customers may also be able to view available order and tracking information through their My Account dashboard.
You may request a change to your delivery address before your order has been shipped.
Please contact us as soon as possible at support@drpenusastore.com if you need to correct or change your shipping address.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed. Any address-change options after shipment may depend on the carrier.
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you wish to cancel your order, please contact us as soon as possible at support@drpenusastore.com.
Orders successfully canceled before shipment will be refunded to the original payment method.
Once an order has been shipped, it can no longer be canceled through the normal cancellation process and will generally be handled according to our Refund & Return Policy.
Defective, Damaged, or Incorrect Items: For an eligible return resulting from our error or a qualifying product issue, we will cover the applicable return shipping cost.
Change of Mind / Personal Preference: For eligible returns requested for personal reasons, the customer is responsible for return shipping costs.
All returns must comply with our 30-day Refund & Return Policy and are processed through our international warehouse in Shenzhen, China. The complete return address and instructions will be provided after your return request has been reviewed and approved.
All return shipments must be approved by our customer support team before being sent to ensure proper processing.
Company Name: iMagiic Beauty Technology Limited
Website: drpenusastore.com
Email: support@drpenusastore.com
Business Hours: Monday – Friday, 09:00 – 22:00 (GMT+8) / 20:00 – 09:00 (ET)
We aim to respond to customer service inquiries within 24–48 business hours.
drpenusastore.com reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page. Changes will not affect rights that have already arisen under applicable law.