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At drpenusastore.com, we are committed to providing quality products and a reliable shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days from the date you receive your order. Requests made after the 30-day return period may not be accepted.
This policy applies to eligible purchases made through drpenusastore.com by customers in the United States and other supported destinations.
Defective or Damaged Products: If an item arrives damaged or with a manufacturing defect, please contact us with your order information and supporting photos or videos where applicable. For eligible claims, we will arrange an appropriate resolution, which may include a replacement, return, or refund.
Incorrect Item: If you receive an item different from what you ordered, please contact us. For eligible claims, we will arrange a return, replacement, or refund at no additional return shipping cost to you.
Change of Mind / Personal Preference: If you wish to return an eligible item for personal reasons, the customer is responsible for the return shipping cost.
You must submit your return request within 30 days of delivery.
Items for which a return is requested after this period may not be eligible for return or refund, except where otherwise required by applicable law.
Email Request: Contact us at support@drpenusastore.com with your order number, reason for return, and photos or videos where applicable. Once your request is reviewed and approved, we will provide return instructions and, where eligible, a prepaid return label or other return arrangement.
Self-Service via Account: If the return-request feature is available in your customer account, you may log in and submit a return request from your order history. Our team will review your request and provide the next steps.
Please do not return products without first contacting us and receiving return instructions.
Unless the return is due to a defect, damage, incorrect item, or another circumstance covered by applicable law, returned products must generally meet the following conditions.
Original Condition: The product must be unused and in its original condition.
Original Packaging: The product must be returned in its original packaging with included accessories and components.
Proof of Purchase: The applicable order number or other proof of purchase must be provided.
Product Condition: The product must not show damage, alteration, or misuse occurring after delivery.
For hygiene and safety reasons, opened or used consumable products, including cartridges and needles, are not eligible for change-of-mind returns.
This hygiene restriction does not limit any rights you may have regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.
Returned products may be inspected after arrival. Returns that do not meet the applicable eligibility requirements may be refused.
Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are generally processed within 5–7 business days and issued to the original payment method.
After we issue the refund, additional processing time may be required by your bank, card issuer, PayPal, or other payment provider before the funds appear in your account.
Original shipping charges, if any, may not be refundable for change-of-mind returns unless otherwise stated or required by applicable law.
Defective, Damaged, or Incorrect Items: For an eligible return resulting from our error or a qualifying product issue, we will cover the applicable return shipping cost.
Change of Mind / Personal Preference: For eligible returns requested for personal reasons, the customer is responsible for return shipping costs.
Returns are processed through our international warehouse in Shenzhen, China. The complete return address and return instructions will be provided after your return request has been reviewed and approved.
Do not send a return to the company registration address or any address shown on a shipping label unless our customer support team specifically instructs you to do so.
Customers are responsible for following the return instructions provided by our support team.
If you would like to exchange an eligible item for another model or product, please indicate this when submitting your return request.
Our customer support team will review availability and provide the applicable instructions.
Additional shipping costs may apply to exchanges requested for personal preference. If the exchange is required because we sent an incorrect or qualifying defective product, applicable return or replacement shipping costs will be handled by us.
You may request to cancel an order before it has been shipped.
If your cancellation request is received and processed before shipment, the order may be canceled without a return shipping charge.
Once an order has been shipped, it can no longer be canceled through the normal cancellation process and will generally be handled according to this Refund & Return Policy.
If shipment of an order is delayed beyond an applicable promised shipping period, any cancellation or refund rights required by applicable law will continue to apply.
Certain products may not be eligible for change-of-mind returns.
Opened or Used Cartridges and Needles: Opened or used cartridges and needles are not eligible for change-of-mind returns.
Used Consumable Products: Used consumable products are not eligible for change-of-mind returns.
Misused or Damaged Products: Products damaged through misuse, alteration, or improper handling after delivery are not eligible for return.
Incomplete Returns: Products returned without required components or accessories may not be eligible for return where the missing items materially affect their condition or value.
These exclusions do not limit rights that may apply to defective, damaged, incorrectly supplied, or otherwise non-conforming products under applicable law.
Company Name: iMagiic Beauty Technology Limited
Website: drpenusastore.com
Email: support@drpenusastore.com
Return Address: Returns are processed through our international warehouse in Shenzhen, China. The complete return address will be provided after your return request is approved.
Business Hours: Monday – Friday, 09:00 – 22:00 (GMT+8) / 20:00 – 09:00 (ET)
We aim to respond to customer service inquiries within 24–48 business hours.
drpenusastore.com reserves the right to update this policy from time to time. Any changes will be posted on this page. Changes will not affect rights that have already arisen under applicable law.